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ASM では、「違いが違いを生む」をモットーとしています。 ASM におけるダイバーシティーについての詳細は、ここを参照してください。
Roles and Responsibilities:
External (Vendors, Suppliers, Customers, Clients)
Duties and Responsibilities
Perform installations, preventative maintenance and remedial repair maintenance on complex electronic /electro-mechanical semiconductor capital equipment at ASM’s global customer locations.
Major Activities (Describe major activities handled by incumbent):
The Logistics Specialist must have strong communication skills in order to work well with other teams within the organization, as well as develop excellent relationships with internal vendors & customers/ Logistics Partners to coordinate logistics details.
As a key driver of business success, you will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer, while contributing as a strong bridge to reasearch customer's techinical trend and to fully utilize and reflect it into new product development, based on deep expertise of CVD/ALD process engineering.
You will be responsible to understand our customers’ needs, and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation. The aim is to increase new penetration opportunities and overall business growth.You will report to Senior Director Sales & Services Japan.
Experience / Requirements:
Duties and Responsibilities (Incumbent having control and authority over job tasks which he/she is accountable for):
External (External here refers to Vendors, Suppliers, Customers, Clients)
The ideal candidate will have (education & experience):
Key skills and personal characteristics:
Results Driven: Ability to meet organizational goals and customer expectations. Inherent ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
Building Coalitions: Ability to build coalitions internally and with service and technology partners to achieve common goals.
Planning and Organizing: Effective at planning and managing own workload and ability to split time between reactive tasks and planned project work
Customer Focus (internal): Able to anticipate and understand customer expectations, and ensure that customer requirements are met and expectations appropriately managed. Able to build solid relationships with team members and internal customers.
Building Relationships: Able to develop effective relationships with IT staff and external vendors
Dealing with Ambiguity: Ability to work through issue when clear instructions are not provided.
Communications: Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Analytical: Must be analytical and detail oriented yet, able to conceptualize end-state solutions
Multi-task: Must be able to manage and support multiple projects simultaneously
Structure / reporting line: Reporting to the Global IT Director for Head of Infrastructure and Operation. The Global IT Director for Infrastructure and Operations reports to the CIO of ASM.
Position summary: This position will provide technical support and leadership on SAP Basis systems including establishing standards and requirements, evaluating and directing enhancements, implementing solutions for performance monitoring, systems configuration, design and implementation. Designs and develops SAP architecture requirements and specifications to ensure the system is meeting corporate needs. This position is responsible for setting, leading and defining SAP landscape strategy, SAP license management and for managing staff and ensuring the effective operation of the systems environment. This entails managing the database and hardware aspects of SAP and all its peripherals. The key responsibilities will include: SAP system installations and version upgrades, management of the Corrections and Transport Systems (CTS) and Change Management process, support of all aspects of SAP management, support for the Solution Manager Module, SAP performance and the recommendation of tuning changes to enhance performance. This position is responsible for ensuring maximum system utilization and availability by performing the following duties:
This role will be based in: Singapore
Duties and responsibilities
Key responsibility is to support activities to upkeep the SAP landscape, lead troubleshooting of issues and leading to issue closure.
Should possess good SAP Basis technical experience with multiple SAP systems including ECC 6, CRM, BO, Portal, Solution Manager.
You will be responsible for bringing expertise in the areas of:
Although not required, SAP Certification in one or more of the above subjects would be advantageous.
Part of a Basis section that will be responsible for leading the delivery of key aspects of projects within the area of SAP Basis.
This role reports to the SAP Basis Section Manager and is part of the larger Global IT Infra and Operations Group.
You will be part of a highly-talented, multi-disciplinary team, solving some of the most interesting and future-focused problems
within the SAP industry today. Your proven approach to resolve as well as to prevent recurring issues is therefore key, as is the ability to communicate
brilliantly with other analyst and managers.
You should have excellent verbal and written communication, able to work with minimum supervision on assigned tasks, at the same time able to
participate in projects to achieve common IT goals. Occasional weekend maintenance support if required.
8+ years working in end-user or consulting firms as SAP BASIS, Windows, Oracle administrators/analyst.
Able to setup and maintain SAP Solution manager monitoring and alerts.
Must have experience in supporting SAP Basis activities as below but not limiting to :
Candidate will be progressively trained to an advanced level in:
The Head of Information Management, Reporting & Analytics sets direction and drives change in information/data technologies that support the complete spectrum of enterprise business needs including analytics and data mining, traditional data warehousing, big data, Business Intelligence (BI) reporting and visualization, and Master Data Management (MDM) for enterprise information. Managing a team of internal and external resources with diverse skillset in SAP BI/BW, MDM, Data Science and Information architect, he/she will provide mentorship in BAU activities and forward looking leadership and strategy to realize the value of data for ASM. He/ She is also expected to follow closely to industry trends, exploit technology and deliver new reporting and analytics capabilities through trials, use case development and operationalization. This role champions the use of data as assets across the Company.
[Not translated in selected language]
Improve Service, Spares, and upgrades market share, revenue and margin contribution. Improve Service, Spares, and upgrades market share, revenue and margin contribution.
Identify trends in sales, margin and market share for Service, Spares and Upgrades of all Front-End Product lines, broken down by products, and customers.
Work with Global Service and Spares Marketing Director and Account management to define one-year, two-year and three-year business plans and roadmaps to optimize Service, Spares and Upgrades revenue, order contribution (both in % as well as absolute terms) and market share for each product line, and monitor execution and results of these plans.
Work with regional Sales organizations to define and execute tactical plans to grow Service, Spares and Upgrades revenue, order contribution and market share.
Define measures to implement to grow margin as well as protect ASM Service, Spares and Upgrades business against second sourcing by customers.
Monitor compliance of Service, Spares and Upgrades contracts between the company and customers.
Support GSS Customer Satisfaction performance monitoring system on a annual basis, using feedback from regional customers.
Confirm that Service, Spares and Upgrades performance data, originating from customers, will be used in a structured way to improve Service Operations performance
If applicable, support royalty revenue generation through spares and service transitions from direct to license / royalty model to include active management of licensed suppliers, their contracts and the financials receipts of such suppliers.
Define and implement best corporate marketing practices to ensure success with regional customers in a global environment..
Preparation and presentation of monthly reports to Global Service and Spares Marketing Director and preparation of materials to support monthly / quarterly Ops Review meeting