​​​​​​JOB LIST

Job title: Senior IT Specialist, Singapore

The company: ASM International N.V. (ASMI) engages in the design, manufacture, and sale of equipment and systems to produce semiconductor devices or integrated circuits. ASMI’s production equipment and systems are used by semiconductor manufacturers in Front-end wafer processing. The company’s front-end equipment products include single wafer thermal chemical vapor deposition (CVD) systems, vertical batch processing systems, single wafer plasma enhanced CVD systems, single wafer rapid thermal processing systems, single wafer atomic layer deposition modules and systems, platforms and enabling process chemistries. ASM International also holds a 40% stake in ASM-PT a producer of back-end or assembly packaging equipment comprise die bonding and die sorting, wire bonding, encapsulation, trim and form, and automated systems. It sells products primarily to manufacturers of semiconductor devices and manufacturers of silicon wafers in the United States, Europe, Japan, and Asia.

Structure / reporting line: Reporting to the Regional IT Manager. The Regional IT Manager reports to the Director, Global IT (Digital Infrastructure and Operations).

Position summary:

• Delivery of IT services for Singapore on PCs, Servers, Printers and local network equipment
• Management of local IT Service Delivery activities at the site(s) including: maintaining all support processes, customer relations and IT asset management (Procurement, configuration, repair, projects, local budget consulting, license management, security systems, phone systems)
• Provision of all support, project and change management for existing and new IT Support processes, technical equipment and software
• Maintain high standards of customer service through provision of prompt and efficient service to end-users.

This role will be based in: Singapore

Mission: Establish a Best-in-class end user support to deliver exceptional and best value services to all ASM users in South Asia region.

Critical success criteria:

• Functional / Technical Skill – the ability to manage efficiently IT support and services.  
• Drive for results – the ability to prioritize requests, manage time efficiently and aspire for more and never being complacent
• Excellent communication – the ability to work and build relationships with stakeholders throughout the company.
• Customer Focus – delivering IT support and services with positive and pro-active attitude delighting our stakeholders

Key responsibilities:

• General
  • Responsible for the implementation of IT standards and support processes
  • Responsible for the quality of the IT services delivery
  • Project support for IT infrastructure and support process changes for IT services
  • Security (alignment with IT policies)
  • Flexible to take on additional assignments as required by the company
• Technical Support
  • Installs, administrates and independently resolves faults on IT systems
  • Printer and MFP device management
  • Purchase (computer consumables)
  • Ensures the operation of IT environments
• Administration
  • Asset Management
  • Mobile phone / Telecoms administration
  • Documentation (knowledge base, procedures, help guides, etc)
• End User Support
  • Provide advice to IT users
  • End user education
  • Rollout coordination (if any)

The ideal candidate will have (education & experience):

• Relevant Qualifications, Degree, Diploma in computer science or in equivalent experience / studies
• Minimum of 2 years in service delivery in multi-national environment for IT technical and helpdesk areas
• ITIL certificate will be advantageous

Key skills and Abilities:

• Communication
  • Fluent in English, other asian languages advantageous
  • Customer Service Orientation
  • Positive and pro-active attitude
  • Ability to multi-task and handle volumes in a fast -paced and demanding environment
• Functional / Core Skills
  • Windows client management
  • Active directory
  • Microsoft office (up to latest version / M365)
  • Operating System: windows XP/7/10
• Others (non-critical)
  • Printers/MFP
  • Microsoft Certified Systems administrator recommended