​​​​​​JOB LIST

For our headquarters in Almere, The Netherlands we are looking for Regional IT Manager who will be responsible for IT Service Delivery in EMEA.

Your mission is to manage an onsite IT team and orchestrating with the rest of Global IT services to deliver exceptional and best value services and ensure the availability, and reliability of IT services meeting the company’s business needs.

Reporting line: Reporting to the Global IT Operations and Support Manager, based in Singapore.

Critical success criteria:

• Customer Focus – delivering the IT Infrastructure, systems and support that facilitates and improves the way we do business, improves employee experiences and contributes to the bottom line results.
• Responsive and Agility – stay in pace with our business stakeholders and users in ensuring they get the support from IT to perform their work to deliver to our customers
• Empathy – understand the underlying needs of stakeholders, challenges of global IT teams and vendors in order to deliver results.
• Building a high performing organization - ensuring the regional IT team that is a role model for work ethics, teamwork and service excellence.
• Reliable and persistent – keeping a constant focus on business continuity, resilience, risk management and cybersecurity.
• Excellent communication – the ability to work and build relationships with stakeholders throughout the company and in different cultures.

Key responsibilities:

• Establish and manage the regional IT team.
• Ensures that a catalog of available services is created and maintained and that SLAs are complete and cost effective. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve level of service are implemented. Ensure that operational methods, procedures, facilities and tools are establish, reviewed and maintained.
• Follows and propose updates to policy, standards and procedures for the Global IT service desk and incident management.
• Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensure that such problems are fully documented within the relevant reporting systems. Coordinate the implementation of agreed remediation, corrective actions and preventative measure. Analysis data patterns and trends.
• Manages and maintains the service compliance of all IT and service assets in line with business and regulation requirements involving knowledge of financial and technical processes, tools and techniques thereby ensuring asset controller, infrastructure teams and the business coordinate and maximize value, maintain control and ensure any necessary legal compliance.
• Support the Global IT Operations manager to implement the ITSM processes in a sustainable manner
• Act as IT business partner for the regional IT operation needs.
• Lead regional IT Infrastructure projects
• Managing the regional IT budget in EMEA.
• Support business continuity planning and lead disaster recovery planning activities of IT Systems in EMEA

The ideal candidate will have (education & experience):

• Bachelor’s degree in Computer Engineering or equivalent.
• At least 10 years relevant IT Infrastructure and service management experience and in a multicultural environment.
• Certified in ITIL v3 or v4.
• Good experience in IT Infrastructure security and operations. Microsoft Office 365 fundamental or higher experience will be a plus.
• Experienced in leading execution of IT business continuity plan and disaster recovery activities.
• Experienced with providing IT support services in clean room manufacturing facilities.
• Experienced in managing senior business stakeholders (up to C-levels)
• Experienced in one of these problem solving methods like DMAIC, 8D, etc.
• Experienced in root cause analysis using techniques like Pareto analysis, Ishikawa fishbone diagram, 5-WHYs.
   

Demonstrated:

• Collaborating with cross-functional, cross-regional teams to deliver outcomes for business with sense of urgency
• Influencing local stakeholders to harmonized on global standards
• Lead team to leveraging on global IT team/process/standards to deliver results to local stakeholders

Key skills and personal characteristics:

• Leading people; Ability to lead people toward meeting the organization's vision, mission, and goals. Inherent ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management; Leveraging Diversity; multi-cultural acumen; Developing Others; Team Building.
• Results Driven: Ability to meet organizational goals and customer expectations. Inherent ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability; Customer Service; Decisiveness; Problem Solving; Technical Credibility.
• Communication: Ability to build relationships internally and with other external organizations to achieve common goals. Leadership Competencies: Partnering; building Relationships; Influencing/Negotiating; Communicative.