Field Service Engineer II

As a Field Service Engineer at ASM, you will enjoy the rewards of a dynamic and a diverse working environment amongst the brightest minds from around the world. ASM offers you the opportunity to work with innovative technology, high level clients and customers, and grow within a high demand industry. As a technician you will be offered a relocation package if not already in Phoenix, AZ, shift differentials, and eligible for overtime. With our astounding growth, come sizeable workloads – with short turnaround times. If you are up for the challenge and possess effective communication and critical thinking skills, this is the place for you.

Field Service Engineer Roles and Responsibilities

• Ensure safety protocols are adhered to while performing work; prevent other coworkers and customer from performing work outside safety protocols.
• Install equipment at customer’s locations, including new equipment, upgrades, and system relocations.
• Diagnose problems, identify, and order components, and make necessary repairs.
• Co-work with local and international technical support teams to solve problems.
• Monitor, maintain and optimize equipment daily to enhance functionality and prevent problems.
• Provide technical support to customers to correct system malfunctions.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties, including update install status reports, update install project plans, update procedures, facilitate pass-downs, create work orders, and create corrective action / preventative action reports.
• Coordinate labor and material resource planning.
• Provide appropriate support and assistance to less experienced ASM personnel, as necessary.
• Position will require travel up to 25%.
• Position will require access to customer site locations.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Ability to wear clean room suit.
• Ability to wear respiratory / breathing air PPE. (this way they know they must maintain clean shaven face for respirator work)
• Work compress shifts or extended hours (including weekend days)
• Ability to be on-call coverage based on set coverage schedule.  

Education

• Minimum of an associate degree from an accredited school in electronics / electro - mechanical discipline or equivalent military technical training

Experience

• 1+ years of field service / customer support experience and/or manufacturing experience in final assembly or test of semiconductor capital equipment.
• Knowledge in any or all the following areas is a plus:  wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids. 

Skills

• Safety first mentality
• Strong attention to detail to ensure high degree of quality in workmanship.
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
• Knowledge of structured problem-solving techniques
• Ability to establish and maintain strong working relationship with demanding customer in changing environment.
• Clear and concise (English) verbal and written communications
• Working software knowledge of MS office
• Ability to work independently or as a team to complete assignments in strict timelines.
• Be able to interpret electronic / electro-mechanical schematics and drawings.

Physical Demands

This position will require you to lift and/or carry 1-10lbs frequently and up to 50lbs occasionally. Other physical requirements include frequent standing, walking, sitting, communicating; and occasional reaching above your shoulder, climbing, squatting, kneeling, bending, and grasping. You will also be required to wear Personal Protective Equipment (PPE) while working.