Field software engineer II (Wuhan)
Job details
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Position Summary:
The Software Support engineer will work closely with ASM customers in the field to provide software installation support, troubleshooting of software related failures, and provide software system /engineering solutions for problem resolution. The Software support engineer will also work with ASM platform engineering group on the positioning and prioritization of customer requested enhancements while managing customer specific improvement roadmaps though the eventual deployment at customer site. Additional responsibilities to include regression testing for quality assurance prior to the deployment of new software builds at customer sites.
Responsibilities:
- Author, revise, and review system specifications, software designs, test plans, and other software documentation.
- Investigate customer software concerns/issues. Offer problem analysis, solutions, or alternatives as a result of these investigations.
- Must understand customer specific host implementation and compatibility of ASM platforms
- Assist ASM Platform engineering group on the requirements for new software builds
- Responsible for the development and implementation of specific regression test plans
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Provide general software department support:
- Author and review policies, procedures and work instructions for software solutions
Key requirements:
- Bachelor’s Degree or above
- Understanding of SW development cycle, from requirements to testing, integration and delivery
- Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software
- Excellent communication skills to discuss with engineering groups to determine the true software requirements
- Comprehend software documentation including specification and design documents
- Experience on semiconductor industry & factory automation will be plus.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.