Senior Account Manager

The Senior Account Manager reports to the Senior Director of Sales and is responsible for product line sales and customer level product satisfaction at a key customer. The position is responsible for the growth, product penetration and viability of ASM Front-End products at the key customers facilities worldwide. To accomplish these responsibilities, the Senior Account Manager will define strategies and lead the program team in partnership with ASMs Key Product Units (KPUs) to oversee ASM interests in marketing, sales, process performance, hardware/software performance and product evolution.

The primary responsibility for the role is to lead the sales strategy of ASM products (systems and upgrades), developing and maintaining key relationships, ensuring robust execution is established and maintained for product lines at a key customer.

The Senior Account Manager position requires close partnership with internal stakeholders including KPU Product mgt, Business Development, Sales Operations, Field Technical team, and Service & Spares organizations. The role requires the ability to lead the sales effort by identifying and communicating high-value problems, understanding the value proposition of the proposed solution, identifying key decision makers, and aligning the process/hardware/software/spares support organizations to deliver the solution successfully at the customer site. The Senior Account Manager will be responsible for the development of an account strategy that enhances ASM’s ability to engage in future technology collaborations, enable incremental sales of our existing product offerings and support after-market solutions for our installation base at a key customer.

Role responsibilities:

• Supports our “safety first” culture throughout the organization.
• Thinks strategically, with the ability to drive execution across the organization.
• Primary owner for all contractual and commercial issues between ASM and customer.
• Facilitates coherent communication between customer, KPU and support organization.
• Represents the product lines as the senior point of contact and commercial interface with the customer.
• Manages resolution of complex commercial issues in the customer working groups.
• Develops and maintains a technical proficiency to anticipate customer requirements and applications for future business.
• Prepare sales and business plans with recommendations to product lines for development opportunities.
• Manages order book and forecast for the applicable product line(s).

Minimum Qualifications:

• Bachelor’s or Master’s degree in engineering discipline
• 10+ years in Account Management, Sales, or related sales support activities in the Semiconductor Capital Equipment Industry
• Understanding of semiconductor manufacturing process
• Account management experience with key customer 
• Project management experience 
• Previous history of people management
• Excellent communication & presentation skills to an executive level