Snr Engineer II, Field Service
Job details
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**
Job’s mission
As a Senior Field Service Engineer II, you will lead external escalations and drive solutions to highly complex, cross‑platform challenges across multiple ASM toolsets and configurations. You will apply expert‑level understanding of system interactions, process engineering, and tool design to guide failure‑mode analysis, strengthen reliability, and influence product and process roadmaps. In this role, you will partner with engineering, R&D, and customer teams, shaping long‑term technical strategy and elevating the diagnostic capability of the global field organization.
What you will be working on
- Serve as the external escalation lead and resolve high‑complexity system challenges across two ASM toolsets
- Apply expert‑level knowledge of integrated systems, tool design, and process‑engineering interactions
- Lead systematic failure‑mode analyses and identify sensitivities impacting performance or reliability
- Influence product and process roadmaps through data‑backed field insights and collaboration with R&D and engineering
- Establish diagnostic frameworks and guide strategic troubleshooting initiatives across global field teams
- Act as a senior technical authority and escalation point for Field Service Engineers and Technicians
- Lead safety management, collaborate with EHS, define guidelines, and champion departmental improvement initiatives
- Integrate new process modules and validate technology transfers across multiple product lines
- Qualify new metrology platforms and establish guard‑band specifications
- Implement advanced statistical methods to identify latent defects and performance risks
- Lead failure‑mode reviews and drive multi‑fab prevention strategies
- Build long‑term customer partnerships and translate customer technology roadmaps into R&D requirements
What we are looking for
- Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience; or Master’s degree with 6+ years of experience; or
PhD with 4+ years of experience - Expert‑level understanding of system interactions across mechanical, electrical, software, and process domains
- Extensive experience leading external escalations and cross‑platform investigations
- Proven ability to perform complex failure‑mode analysis and create preventative strategies
- Skilled in DOE design, advanced statistical methods, and metrology qualification
- Strong communication skills, able to clearly convey technical issues to cross‑functional and customer stakeholders
- Demonstrated capability to lead safety programs and partner with EHS
Ability to work independently and guide teams through pressure‑driven technical situations - Willingness to travel domestically and internationally
- Proficiency with MS Office
What sets you apart
- Expertise across two ASM toolsets in all configurations
- Experience influencing product and process roadmaps through field insights
- Strong background in instrumentation troubleshooting and measurement‑technique selection
- Demonstrated ability to guide diagnostic strategy and elevate field troubleshooting capability
- Experience building long‑term technical partnerships and translating customer needs into R&D priorities
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.