Snr Manager, Customer Quality
Job details
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
As an engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details. Working as part of the Global Quality team, this role will work closely with the R&D Engineers (EPI / ALD / PE CVD / VF CVD / PE ALD) with the goal of driving incident management from an engineering standpoint.
Job Description:
Global Quality BU (Business Unit) Engineer. Working as part of the Global Quality team, this role will work closely with Business Unit Engineers, Product Support and other business functions toward the goal of resolving high-impact “non-conformance” issues that are encountered by our manufacturing & field teams and determined to be of product-related causes.
Responsibilities:
- Drive a Non-Conformance Review Board (NCRB) to review NCs determined to be from Product-related root causes
- Analyze NC data to identify trends, systemic causes and repeat issues
- Using the above analytical techniques, identify the top priority issues, summarize and highlight to potential issue owners
- Work with NC owners on high priority issues toward quick and certain resolution
- Summarize and share NC performance data with Key Product Unit personnel
- Work with other members of the Quality teams and management to roll out efficiency and continuous improvement efforts
- Working with cross functional teams, institute methodical approaches to ensure that solutions are focused on permanent root cause solutions and preventive measures
Qualification:
- Bachelor’s degree in Mechanical, Electrical or Material Science Engineering; Masters is a plus
- 7-10 years of experience in semiconductor industry or capital equipment or related industry in engineer role with a strong focus on quality
- Experience with Structured Problem Solving (e.g. 8D, C4, A3 etc.)
- Experience with Project Management
- Experience with Quality Management Systems, Quality Assurance, Audits is a plus
- Six Sigma Green; Black Belt is a plus
- Ability to collaborate with others in a global setting
- Ability to influence, persuade and position the value-building quality within products
- Strong analytical skills with the ability to use logic and data to make factual assessments
- Ability to drive resolution at the root cause level to ensure full resolution of quality issues
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.