Engineering Technician, Field Service 設備助理工程師

Shift work/On call working mode will be required.
Valid driver's license is required for this role.
Domestic and International travel of at least 25%~50% will be required for this role.
The actual job grade will be determined based on skill set and experience.

Responsibilities: 
• Ensure excellent execution of installation and support of hardware issues.
• Ensure the relevance of technical information used by internal and external stakeholders.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Additional assigned tasks when necessary.
• Business travel when necessary. ( travel frequency 50% a year)
• Adhere to safety guidelines and industry standards while working on-site, ensuring all activities are compliant with company and regulatory requirements.
• Collect and communicate field data, customer feedback, and equipment performance insights to internal teams for continuous product and service improvement.

Requirement:
• Bachelor degree or above in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• No prior experience required, but internships or hands-on experience in a related field is an advantage.
• Basic understanding of electrical, mechanical, or automation systems.
• Ability to read and interpret technical manuals, schematics, and engineering diagrams.
• Familiarity with diagnostic tools and software for equipment troubleshooting.
• Customer-focused attitude with the ability to work in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Willingness to travel frequently and work at customer sites.

工作內容：
1. 負責現場設備安裝與硬體支援作業，確保作業品質與效率。
2. 確保提供給內部團隊與客戶的技術資訊正確且即時。
3. 與客戶保持良好溝通與即時追蹤服務狀況。
4. 配合主管交辦之其他任務。
5. 現場工作時需遵守公司及法規之安全規範，確保作業合乎標準。
6. 收集現場數據、客戶回饋與設備運作狀況，提供給內部團隊作為產品與服務優化的參考依據。

職務要求：
1. 電機、機械、自動化、機電整合或相關科系大學以上學歷。
2. 無須相關工作經驗，具實習經驗或相關專題、實作經驗尤佳。
3. 具備基礎的電機、機械或自動化系統知識。
4. 能閱讀並理解技術手冊、電路圖與工程圖面。
5. 熟悉使用診斷工具及基礎故障排除軟體尤佳。
6. 具備良好的服務態度及中、英文溝通能力（英文具基礎程度），能在快速變動的工作環境中靈活應對。
7. 具獨立作業能力，亦能配合團隊合作
8. 可配合頻繁出差並至客戶現場作業。