Service and support
How we service our customers
At ASM, we’re proud of our proven track record of innovation, which has helped shape the industry we serve. But we don’t just believe in innovation. We also believe in ensuring that you enjoy the most reliable and productive wafer processing equipment in the industry.
More productivity, more uptime
We offer a full range of support options worldwide. Providing spare parts and services quickly and at reasonable cost. We offer you programs that can guarantee increased productivity, or put an engineer on-site to support you as you need them.
Service and support programs
We offer standard and tailored service and spares programs. Each one of them adds value to your operations. Our programs are structured to increase your die yield and line yield and provide higher equipment availability and throughput while reducing your cost of ownership.
Pre-owned advantage services
ASM pre-owned advantage services provide capital equipment refurbishment for ASM systems to “like new” performance. With over 3,000 systems installed worldwide, we bring the knowledge and expertise to refurbish your equipment and guarantee that it will meet and exceed your expectations.
We're committed to providing high-quality training programs that enable you to get the most from your investment in ASM equipment. We provide training for industry Level 1 (operations), Level 2 (maintenance), and custom training. Training credits may be applied to standard Levels 1 & 2 courses, while custom classes are available for quote.
Field support services
ASM field support services meet all your local service and support requirements. Our highly trained and motivated service and process engineers are strategically located. That way, they can respond quickly to meet your support requirements.
You can contact your local ASM office for more information.