Engineer I, Field Service

  • Early career
    Field support – Service and process
    US > New York > Albany
    Full-time
    Bachelors
    50-75%
    Apply now

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's Mission

As a Field Service Engineer at ASM, you will play a critical role in supporting our customers by installing, maintaining, and troubleshooting advanced semiconductor capital equipment. Working directly in customer fabrication facilities, you will leverage your technical expertise to maximize equipment performance, minimize downtime, and deliver exceptional customer support.

This position offers the opportunity to work with cutting-edge semiconductor technology while developing advanced troubleshooting and problem-solving skills in a fast-paced, customer-focused environment.

What You Will Be Working On

  • Assist with the installation, qualification, startup, checkout, and decommissioning of ASM semiconductor capital equipment.
  • Perform preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
  • Troubleshoot complex electrical, electronic, mechanical, software, and electromechanical equipment issues in customer manufacturing environments.
  • Conduct diagnostic procedures to isolate equipment issues and develop effective corrective action plans.
  • Implement engineering changes, field modifications, and equipment upgrades as required.
  • Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.
  • Collaborate with ASM technical support, engineering teams, and customers to resolve equipment performance issues.
  • Maintain detailed service documentation, maintenance records, technical reports, and parts usage records.
  • Prepare and communicate daily status updates, pass-down reports, and issue escalations.
  • Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
  • Ensure customer satisfaction through professional service delivery and proactive communication.
  • Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.
  • Work in semiconductor cleanroom environments while adhering to required PPE and safety protocols.
  • Travel domestically and internationally (25–75%) as required to support customer operations.

What We Are Looking For

  • Bachelor's degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
  • Minimum of 5 years of field service, customer support, or semiconductor manufacturing experience supporting complex capital equipment.
  • Strong troubleshooting skills with microprocessor-controlled electromechanical systems.
  • Ability to read and interpret electrical, electronic, and electromechanical schematics and drawings.
  • Experience performing preventative maintenance, installations, repairs, and system diagnostics.
  • Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other common diagnostic tools.
  • Strong verbal and written communication skills.
  • Ability to work independently with limited supervision and effectively in team environments.
  • Proficiency with Microsoft Office applications.
  • English language proficiency.
  • Ability to work in semiconductor cleanroom environments and travel as business needs require.

What Sets You Apart

  • Experience supporting semiconductor capital equipment in wafer fabrication environments.
  • Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
  • Experience with RF-induced plasma technologies.
  • Familiarity with robotics, motion control systems, and microprocessor-based controllers.
  • Understanding of software fundamentals and equipment control systems.
  • Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
  • Experience applying structured problem-solving methodologies and root-cause analysis techniques.
  • Proven ability to develop strong customer relationships and deliver exceptional service in demanding production environments.
  • Experience maintaining detailed service documentation and technical reports.
  • Demonstrated initiative and ability to proactively identify and resolve customer challenges.
  • Strong customer focus with a positive, solution-oriented attitude.
  • Experience collaborating across engineering, manufacturing, and customer support organizations.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.