Engineering Technician II, Field Service

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's mission

ASM is recruiting for Engineering Technician in our Sales & Service business function located in Korea. The primary responsibility of this position is to perform Complete Kit Management (CKM) activities at customer sites, supporting equipment operations and maintenance requirements. In addition, the Field Service Technician will work as part of the same team as the Field Service Engineers (FSEs) and provide support for FSE activities as required, including equipment installation, preventative maintenance, troubleshooting, repair, and other field service-related tasks. You will contribute to maintaining high equipment availability and customer satisfaction while supporting ASM semiconductor capital equipment in customer manufacturing environments

What you will be working on

  • Monitor, inspect, setup, and maintain ASM equipment in the field to prevent equipment downtime.
  • Perform equipment PM and maintenance. Troubleshoot hardware and software related issues during PM.
  • Accurately document all maintenance activity and provide field service reports.
  • Work onsite at various customer locations in a cleanroom environment.
  • Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing permanent solutions while maintaining a "safety first" mentality
  • 고객사 클린룸 내에서 장비 설치와 설치 후 유지보수를 위한 서비스 활동을 담당
  • 클린룸 환경에서 다양한 고객 사이트에서 근무
  • 설비 PM, maintenance
  • 고객사 설비 대응 ( 파트 반출입, 전산시스템 사용하여 파트업무처리)
  • 하드웨어 및 소프트웨어 관련 트러블슈팅
  • 모든 유지보수 활동을 정확하게 문서화하고 현장 서비스 보고서 작성

What we are looking for

  • Associate degree in Electronic, Electrical, Mechanical, or relevant semiconductor majors
  • At least 2 years of experience in Field Service/Customer Support and knowledge in installation and startup of systems preferably in Semiconductor equipment manufacturing company
  • Fluency in Korean and basic communication skill in English
  • Working software knowledge of MS office software
  • Able to travel to customer sites (50 up to 75% of annual time
  • 초대졸 이상
  • 전자, 기구설계, 및 반도체 공학 관련 전공자
  • 반도체 장비 유지보수 경험 2년 이상
  • 영어로 메일, Single Page Summary 작성 가능하면 됨. 약간의 communication  가능자 우대

 

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.