Senior Engineer I, Field Service

  • Mid-senior level
    Field support – Service and process
    US > Texas > Richardson
    Full-time
    Bachelors
    50-75%
    Apply now

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's Mission

As a Senior Field Service Engineer at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations.

What You Will Be Working On

  • Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
  • Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
  • Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
  • Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
  • Support equipment upgrades, modifications, and process improvements as required.
  • Document service activities, maintenance actions, and technical findings accurately and thoroughly.
  • Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
  • Adhere to all safety procedures and maintain a safety-first mindset while working with semiconductor manufacturing equipment and facilities.
  • Travel domestically and internationally (25–75%) to support customer installations and service requirements.

What We Are Looking For

  • Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
  • 5+ years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
  • Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
  • Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
  • Experience performing preventative maintenance, installations, repairs, and system diagnostics.
  • Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
  • Strong written and verbal English communication skills.
  • Proficiency with Microsoft Office applications.
  • Ability to work independently with limited supervision and thrive in a team environment.
  • Customer-focused mindset with a positive, professional attitude.

What Sets You Apart

  • Experience supporting semiconductor capital equipment in wafer fabrication environments.
  • Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
  • Experience with RF-induced plasma technologies.
  • Familiarity with robotics, motion control systems, and microprocessor-based controllers.
  • Understanding of software fundamentals and equipment control systems.
  • Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
  • Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
  • Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.