FIELD PROCESS ENGINEER (석/박 경력직 Only) - tALD / EPI / PECVD (이천)

Field Process Engineer – tALD / EPI / PECVD
Location:  Icheon, Korea (이천)

Position Summary 

As a member of the Global Sales and Services business unit, our Field Process Engineering team is the on-site process application expert in improving process run on our tool sets at our customer locations. In this role, the Field Process Engineer drives the process improvement projects, is responsible for tracing tool performance and ensuring the ASM products meets our customers requirement. The Field Process Engineer is a technical bridge between the customer process teams, the customers hardware teams and the customer account team.

The Field Process Engineer is a key customer interface and must demonstrate responsibility and proper communication when interacting with the customer. Delivering customer satisfaction is a key objective in this role.

Take a closer look at the responsibilities: 

On-site process support:

• Serve as the single point of contact for customers, troubleshooting malfunctions, managing concerns, and resolving escalations effectively.
• Translate technical ability and seamless communication with customers throughout the resolution process, providing clean updates and support.
• Lead equipment qualification during installation start-up to ensure achieve customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
• Trace achievement of customer specifications through installation, start-up, and warranty phases, and drive containment, short-term solutions, and long-term solutions that ensure the customers’ requirements are achieved.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
• Ensure communication vehicles, telephone, email, and presentation, etc., facilitate efficient and consistent follow-up with internal and external stakeholders.
• Work closely with the Customer to design and conduct experiments to meet the Customer’s need (new development, CIP, troubleshooting, tool-to-tool matching).
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process, and support tool development.

We could be a great match for each other if you have:

• MS or Ph.D. in Material Science, Chemical Engineering, or Physics.
• At least 5+ years of relevant experience directly supporting semiconductor customers to manage escalations and drive support through ways of working, preferably in Epitaxy (EPI), Thermal ALD, PEALD/PECVD.
• Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
• Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment. 
• Experience with advanced troubleshooting/structured problem analysis methodologies.
• Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
• Proactively support escalations, develop, and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
• Ability to travel up to 25%, as necessary and possibly for extended periods of time for training and technical engagement, as well as to other Customer sites, as needed.
• Clear and concise verbal and written communication skills (both Korean and English)