Field Process Engineer & NPI

■役割概要:

ビジネスの成功を促進するために、カスタマーサイトでのツールセットを通じてプロセスを開発・改善し、顧客のニーズを理解し、プロセスサポートとその実装を提供します。社内の部門（開発部門・営業）と連携して顧客の期待を超えるサービスと価値を提供する重要な役割を果たします。アジア地域のMicronアカウントチームをサポートするNPIマネージャーに報告します。

■担当業務：

世界の半導体メーカー向けに当社が手掛けている「Deposition成膜装置」のフィールドプロセスのお仕事です。

・半導体製造装置の立ち上げ/プロセス性能検証

・製造装置および生産に関する問題解決のサポート/データ分析、歩留まり改善

・次世代製造装置の開発サポート

・お客様へのデモンストレーション(お客様の要望に沿うようにプロセス及びハードウエアをカスタマイズし、お客様量産工場でのプロセス開発、生産性改善をサポート)

※開発・デモ及び改善業務で、日本だけでなく、アメリカ、韓国の開発部門とのやり取りがございます。

■当社の強み・魅力：

◇売上高に左右されずに開発を行える環境：流動比率500％、自己資本比率90％以上という圧倒的な財務基盤を誇ります。それ故、短期的な売上ではなく長期的な観点で開発が可能です。

◇原子層堆積（ALD）技術：この分野での専門性が他の半導体装置メーカーとの差別化要因となっています。ALD技術は、高精度な薄膜形成を可能にし、微細化が進む最先端の半導体製造プロセスにおいては非常に重要な役割を果たしています。

◇グローバルな研究開発拠点：オランダ、ベルギー、フィンランド、アメリカ、韓国、日本に研究開発拠点があります。

Field Process Engineer & NPI

Role Summary: 

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

You will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

You will report to the NPI manager supporting the Asia region for the Micron account team.

Key Responsibilities:

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development. 
• Projects manage new evaluations and ensure success of the project.

Competencies to be successful

• Well organized individual and illustrating those thoughts and translating plans into action within a matrixed environment
• Possess the ability to self-direct and prioritize among many tasks required to ensure a successful project
• Demonstrated excellence in communication (verbal and written).

One of Examples of the Work Responsibilities:

FPE needs to lead NPI project as window person between ASM and customer with help from on-site FSEs and colleagues overseas. Final goal is to make customer happy and build trust in company, ASM, and in him or herself, for customer to purchase ASM’s tool set.  FPE needs to be patient to work with customers and colleagues and continues to communicate with those people to achieve the goal. Mainly two types of work is needed.

• Work in clean room
  • To explain tool operation to customer
  • To lead trouble shooting as a leader not only in process, but also in hardware and software by getting help from colleagues.
  • To collaborate with colleagues, teamwork is highly required
• Work in the office
  • To track the progress of NPI, New Product Installation, and HVM project in all aspect and report to stake holders
  • To attend customer meeting and lead the conversation, make the minutes, and provide answers to customer questions
  • To hold internal meeting to provide solutions to issues customer has

Frequently, Teams meeting or face to face meeting needs to be set to have team’s corporation, here teamwork is highly required

• • To analyze technical data and provide explanation to customer
  • To make technical presentations with easy-to-understand format & content
  • To report lesson & learnt from NPI work in appropriate timing
  • To obtain necessary information from colleagues, even if colleagues are not responsive. Patience and reminding are key words.
  • To report issue solving progress to colleagues for reader to understand the situation clearly, for example, describing who is helping, what gates the issue, when it will be solved and the next action plan.
  • To respond to customer’s e-mails and calls promptly as possible. If the answer is not obtained at the time, to respond when we can provide the answer.

Requirements:

• Speak Japanese fluently to capture technical detail precisely
• Communicate with Japanese & English
• Master Degree or PhD in an Engineering discipline
• Minimum 5 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry
• Familiar with epitaxial CVD and/or ALD technology
• Familiar with high complexity low volume environment.
• Proven success in building collaborative partnerships with customers and internal organizations
• Experience in managing strategic programs with high level of visibility
• Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.

Working Location: Hiroshima, Japan