Senior Associate, Service Operations

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Role Summary

This role is responsible for supporting commercial operations, including quotation management, billing, procurement coordination, vendor management, and customer-related system operations. The position ensures accurate transaction processing, timely customer support, and efficient coordination across internal teams and external partners.

 

Key Responsibilities

  • Manage customer quotation processes, including preparation and follow-up of E-quotations
  • Support service request (SR) uploads and system operations for customer platforms (e.g., TSMC system)
  • Prepare business unit (BU) meeting materials and support regular reporting needs
  • Handle customer billing activities, ensuring accuracy and timely execution
  • Process invoice goods receipt (GR) for normal and CKM transactions on a daily basis
  • Maintain and update pay service lists and new purchase orders (POs)
  • Support vendor onboarding, including vendor code application and data setup
  • Review and maintain vendor information accuracy on a regular or case-by-case basis
  • Manage expense-related activities, including taxi, delivery, and CTSI-related costs
  • Conduct NDA review and tracking to ensure compliance with internal and external requirements
  • Support procurement-related activities, including participation in annual procurement audits
  • Handle TSMC profile management and related administrative updates
  • Provide general operational support, including finance-related coordination (e.g., invoice scanning) and logistics handling (e.g., receiving goods at office)

 

Qualifications

  • Strong organizational and coordination skills with the ability to handle high-volume transactional tasks
  • Detail-oriented with strong accuracy in data and financial processing
  • Familiarity with procurement, billing, or order management processes
  • Good communication skills for working with customers, vendors, and internal stakeholders
  • Ability to manage multiple tasks in a fast-paced operational environment

 

Preferred Qualifications

  • Experience in order management, billing, or commercial operations support
  • Familiarity with customer systems (e.g., TSMC platforms)
  • Experience in vendor management or procurement processes
  • Basic understanding of audit and compliance requirements

 

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.