Senior Field Service Engineer
Job details
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
ASM is seeking a Senior Field Service Engineer (FSE) to join our Global Sales, Services & Spares IQ and Sustaining teams. In this role, you’ll support semiconductor customers by installing, maintaining, and repairing advanced ASM equipment while creating strong, trusted partnerships with our clients.
What You’ll Do
- Install, maintain, and repair complex electronic/electro-mechanical semiconductor equipment at customer sites.
- Deliver exceptional customer support, ensuring fast, high-quality responses while maintaining a safety-first mentality.
- Work independently on highly complex technical problems, meeting project goals and timelines.
- Drive issues to closure using model-based problem-solving methods, coordinating support with product support and engineering teams.
- Troubleshoot highly complex hardware and process issues and document clear procedures for standard service activities.
- Lead continuous improvement efforts by identifying process, hardware, and software enhancements.
- Mentor and coach junior FSEs, supporting skill development.
- Support customer escalations and manage beta-site projects.
What You Bring
- Bachelor’s degree in Electrical Engineering, Electronics Technology, or related field; OR equivalent work experience.
- 5+ years of field service, customer support, or semiconductor equipment manufacturing experience (ALD, PECVD, EPI, or Diffusion preferred).
- Ability to travel up to 35% (domestic & international).
- Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
- Experience with:
- Wafer fab processes, closed loop gas/vacuum control, plasma systems, robotics, and electro-pneumatic controls
- Oscilloscopes, DVMs, and hand tools
- Structured problem-solving techniques
- Clear and concise communication (written and verbal, English).
- Strong teamwork, organization, and multitasking skills.
- Positive, customer-focused attitude with safety as a core value.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.