Senior Sales Support Specialist II

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Snr Sales Support Specialist II, Order Management (for EU/US/SEA)

Join our dynamic Global Sales Operations team as a Senior Sales Support Specialist, where you'll play a vital role in supporting regional activities! In this exciting position, you'll be the go-to point of contact for Account teams managing customers in Europe, the United States, and Southeast Asia.

You'll take charge of driving accurate business forecasting, managing the complete Order-to-Cash process, and collaborating closely with cross-functional teams, including Sales, Finance, and Manufacturing. Your contributions will be crucial in ensuring operational excellence, delighting our customers, and achieving the company’s ambitious quarterly and annual business goals!

This role calls for strong English communication skills, analytical thinking, a proactive mindset, and exceptional attention to detail. If you thrive in a global, matrixed organization and excel at juggling multiple priorities across time zones and functions, we want you on our team!

Responsibilities include but are not limited to:

  • Identify and flag potential upsides or risks related to quarterly and annual targets to drive success.
  • Consolidate and analyze business data to support executive and operational reporting, providing valuable insights.
  • Take charge of the full Order-to-Cash process, including order booking, shipment, and payment tracking.
  • Be the primary point of contact for the EU/US/SEA Account teams in managing business forecastsFacilitate forecast alignment and slotting processes with internal departments, ensuring smooth operations.
  • Collaborate with Account Managers to prepare quotations and configurations in ERP systems, ensuring accuracy.
  • Review and validate customer documentation to guarantee timely and precise order processing.
  • Monitor customer acceptance (FA), payment status, and Days Sales Outstanding (DSO) to maintain efficiency.
  • Work hand-in-hand with Finance on managing bundled/package deals and monitoring customer credit.
  • Act as the regional representative for periodic audit processes and ensure compliance with internal controls.

What Will Make You Successful?

  • Bachelor’s degree in Business Administration, Finance, or a related field.
  • 5–10 years of experience in sales operations or a business-related field, preferably in the semiconductor equipment industry.
  • Fluent English communication skills, both written and verbal, to effectively connect with teams.
  • Proficient in SAP, CRM, Salesforce, and BI power to leverage technology in your role.
  • Experience working in global, cross-functional teams, bringing diverse perspectives together.
  • Highly proactive, with strong attention to detail and the ability to manage competing priorities with ease.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.