Senior Specialist, People Services

Job's mission

• As a senior peole services specialist, you will be responsible for delivering HR services and solutions to managers and employees in Japan, while supporting broader people-related activities and initiatives.

  This role combines both HR operations and hands-on execution. You are expected to proactively manage deliverables in a dynamic and fast-paced business environment, with a strong focus on operational excellence.

  In addition, you will contribute to projects aimed at improving global and local HR processes and systems. Reporting to the Japan People Head, you will actively participate in and support overall People initiatives and activities.

What you will be working on

• Deliver day-to-day, hands-on HR operational support across a wide range of areas, including onboarding, compensation & benefits, payroll preparation, and local training coordination
• Create and maintain oversight of HR cases, activities, and workflows
• Monitor and follow up on manager and employee queries, ensuring timely and accurate responses
• Support, implement, and execute HR initiatives at both the Japan and global levels
• Handle inquiries from managers and employees in a professional manner, while identifying opportunities for process improvement
• Contribute to continuous improvement of HR processes, systems, and service delivery

What we are looking for

• Educational background

  • Bachelor’s degree (human resource or relevant discipline a plus)

  Experience

  • + 5 years of experience in the field of HR Operations such as payroll administration, use of HRIS tools (example but not specifically SAP, SuccessFactors, Rakuraku Kintai, SmartHR, others)
  • Knowledge/Experience in Japan labor law and social insurance
  • Experience in the field of HR Operations especially payroll (expats payroll preferable) and benefit program operation
  • Experience in the field of account related to Payroll
  • Knowledge and experience to optimize and mobilize Venders (Payroll Vender, DC/DB and Social Security)

  Personal Skills

  • Able to multitask
  • Excellent communicator
  • Customer oriented, providing swift, efficient, and personal service to employees and managers
  • Analytical skills and abilities to work with data

  Pragmatic and result-driven approach

  • Ability to work in an international environment
  • Builds relations at different levels
  • Is a team player and at the same time able to work independently
  • Language : Native level of Japanese, Fluent English verbal and writing skills
  • Eager to learn and ability to self-reflect
  • Ability to work with MS tools such as Word, Excel, Power Point