Global Product Support Engineer

Shape the Future of ALD at ASM

Global Product Support Engineer

At ASM, our technology powers the most advanced semiconductor devices in the world—and our people are at the heart of that innovation. As a Global Product Support Engineer, you’ll operate as a system‑level expert at the forefront of new product development, guiding cutting‑edge ALD tools from early concept through successful customer adoption.

This is a highly visible role where your expertise directly influences product design, fab performance, and customer success on a global scale. You’ll partner closely with hardware, software, controls, and process engineering teams, shaping how ASM’s next‑generation products are built, launched, and supported worldwide.

If you’re motivated by complex technical challenges, global collaboration, and the opportunity to leave a lasting mark on semiconductor manufacturing, this role was built for you.

What You’ll Be Working On

In this role, you’ll combine deep technical ownership with global leadership and customer impact:

• Lead implementation activities across shifts and sites, owning complex incident investigations
• Support global audits and troubleshoot yield excursions across multiple fabs
• Design and analyze advanced DOEs, apply ANOVA, and translate data into clear, actionable insights
• Define and deploy global methodologies, including control limits and tool capability audits
• Mentor junior engineers and help build a strong, technically excellent global support community
• Drive cross‑functional RCCA efforts, implement systemic solutions, and track KPI improvements
• Lead yield‑enhancement initiatives, analyze probe and test data, and manage PCNs
• Orchestrate global crisis‑response teams and represent ASM in customer QBRs
• Act as the system‑level technical authority for new product development programs
• Collaborate with hardware, electrical, controls, process, and software teams throughout the design lifecycle
• Influence product designs with a focus on serviceability, manufacturability, and preventive maintenance
• Own first build and test activities in development labs, providing real‑time feedback and solutions
• Develop best‑known methods and procedures for service and maintenance execution
• Lead customer fab readiness, installation, start‑up, and production qualification for Alpha and Beta shipments
• Manage field issues and customer escalations during Alpha and Beta phases
• Define critical spare parts strategies and ensure readiness for new product releases

What We’re Looking For

You bring strong ALD expertise, systems thinking, and the confidence to lead at a global level:

• Bachelor’s degree in Electromechanical, Mechanical, Chemical, or Systems Engineering with 12+ years of experience
  • OR Master’s degree with 8+ years
  • OR PhD with 4+ years
• Hands‑on experience with ALD equipment
• Ability to travel 25–50%
• Strong analytical capabilities, including DOE design and ANOVA
• Proven ability to lead global initiatives and cross‑functional teams

What Sets You Apart

• Experience supporting global audits and driving yield‑enhancement projects
• Proven success identifying and resolving multi‑site, systemic issues
• Strong communication skills and confidence in customer‑facing roles, including QBRs
• A passion for mentoring and developing junior engineers

Why ASM?

At ASM, you won’t just support products—you’ll help define how they succeed worldwide. You’ll work alongside top technical talent, influence next‑generation ALD technology, and play a critical role in bringing innovative products from the lab to high‑volume manufacturing.