Snr Field Service Engineer

  • Mid-senior level
    Field support – Service and process
    South Korea > Icheon
    Full-time
    Bachelors
    50-75%
    Apply now

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's mission

As a Field Service Engineer at ASM Korea, you will be a key member of our Sales & Service organization, supporting the SK hynix account. You will be responsible for delivering world-class service through equipment installation, maintenance, and troubleshooting, ensuring optimal performance and customer satisfaction. This role offers the opportunity to work in a dynamic, high-tech environment and contribute directly to ASM’s success in the region.

What you will be working on

    • Perform installation, qualification, preventive maintenance, and remedial repair of ASM’s advanced semiconductor capital equipment at customer sites.
    • Provide tool-down repair support in complex situations, collaborating with cross-functional teams to develop action plans and present solutions.
    • Work onsite at various customer locations, primarily in Icheon, with occasional travel to Bucheon, Gumi, and Cheongju.
    • Maintain a high level of customer satisfaction by delivering responsive and professional service, while prioritizing safety in all activities.
    • Support customer software requests (SRS), conduct simulation testing, and initiate escalations to meet customer timelines.
    • Ensure comprehensive and timely reporting of service activities and outcomes.

What we are looking for

    • Bachelor’s degree in a relevant engineering discipline (e.g., Electrical, Mechanical, Chemical, or Semiconductor Engineering).
    • In-depth work experience in the semiconductor equipment industry, preferably with Epitaxy (EPI), ALD, or CVD technologies.
    • Strong communication skills in both Korean and English, with the ability to interact effectively with customers and internal teams.
    • Proficiency in Microsoft Office applications.
    • Willingness and ability to travel to customer sites in Icheon, also includes Bucheon, Gumi, and Cheongju.
    • A proactive, customer-focused mindset with a commitment to delivering high-quality service.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.