Snr Field Service Engineer I

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Duties and Responsibilities 

  • Perform installations, preventative maintenance and remedial repair maintenance on complex electronic /electro-mechanical semiconductor capital equipment, XP8 and XP4 Toolset at ASM’s customer in Singapore.
  • Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety first mentality.
  • Required to develop action plans for problem resolution and be able to present to internal and external customers.
  • Develop improvements for processes, hardware and software for continuous improvement of ASM equipment.
  • Internally, report on conforming and non-conforming activities, as well as non-conformance found during the equipment lifecycle. Coordinate booking and billing for paid services, and reports time spent on each activity, shipment damages or non-conformance
  • Externally, to liaise with customer to qualify the equipment during installation and provide equipment qualification report to customer. Develop and execute action plans to resolve customer issues. Meet, plan and execute improvement plans with customers.

Requirements

  • Minimum Bachelor's Degree in Engineering or related studies
  • Minimum 5 years of broad technical experience with industrial experience in ALD (atomic layer deposition) or PECVD (plasma enhanced chemical vapor deposition), and deep business perspective preferably in the Semiconductor / Capital Equipment industry
  • Familiar with high complexity low volume environment
  • Proven success in building collaborative partnerships with customers and internal organizations
  • Experience in managing strategic programs with high level of visibility
  • Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations

 

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.