(Snr) Field Software Engineer

  • Early career
    Field support – Service and process
    Taiwan > Tainan
    Full-time
    Bachelors
    10-25%
    Apply now

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

 

Job's mission

We are seeking a highly motivated and skilled Field Software Engineer to join our dynamic team. In this role, you will be responsible for deploying, troubleshooting, and optimizing software solutions for ASM tools in the field. You will interact with customers globally to resolve software-related issues and provide technical support to ensure smooth operations. This is an exciting opportunity to be at the intersection of software development and customer-facing technical support as:

  • Support Advance software for cutting edge tech
  • See your work have real results by driving the most advanced HW in the SEMI industry
  • Work with a global team full of talented Field Software Engineers
  • Be part to the team that leads the next generation of SEMI manufacture control Software technology and trends
  • Work where the customers are present

What you will be working on

  • Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment
  • Able to triage mechanical, electrical and software bugs
  • Responsible to manage escalation calls with field support engineers and customers at local level
  • Work with QA / Support team to add replicated bugs to regression
  • Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible
  • Author, revise, and review system specifications, software designs, test plans, and other software documentation.
  • Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations.
  • Participate in system design teams.
  • Be the eyes and ears of the customer, align on priorities
  • Work with customer to upgrade tools to the latest SW version and run the customer specific use cases before the upgrade happens

 

Minimum Qualifications

  • Strong analytical and problem solving skills
  • Some software development skills in one or more general purpose programming languages: C++, C#
  • Being able to read code and step through a debugger/IDE
  • Willingness to travel up to 50% domestically & globally as per business needs.
  • This position is based in Tainan, but there may be a possibility of relocation depending on business needs

 

What we are looking for

  • Educational background in Computer Science/Computer Engineering or equivalent
  • 6+ years’ in software problem solving
  • Experience working with multiple items listed below desirable
    • Software for Machine Control (including Semiconductor equipment) 
    • Developing for Windows and Real-time Operating Systems
    • Multi-threaded applications
    • Real-time software
    • Graphical User Interfaces
    • Device drivers or other interrupt driven software
    • Data Communications, Networking and EtherCAT
    • Complex dynamic scheduling algorithms with deadlocks avoidance
    • Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools.
    • Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software
    • Comprehend software documentation including specification and design documents, communication interface specific and API description

  • What sets you apart

    • Experience working with SECS/GEM protocols or other industrial automation standards.
    • Familiarity with ASM tools or similar semiconductor equipment.
    • Ability to troubleshoot complex software and hardware issues in a fast-paced environment.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.