Specialist I, Customer Service
Job details
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**
As a Specialist I, Customer Service you will be the key point of contact for our customers. You will play a vital role in ensuring seamless order processing and exceptional service. You will manage the full order lifecycle from entry to invoicing—while collaborating with cross-functional teams to meet urgent delivery needs and resolve escalations with confidence.
Main responsibilities
- Be the go-to expert for customer order management and communication
- Process and track orders using SAP S4H, ensuring accuracy and timeliness
- Handle urgent requests and escalations with professionalism and urgency
- Collaborate with global planners and internal teams to meet customer expectations
- Generate reports and insights to support on-time delivery and continuous improvement
- Support consignment inventory management, RMAs, and other customer-specific processes utilizing both ASM and customer’s systems of record (portals).
Main requirements
- 2+ years of customer service experience in a high-tech or fast-paced environment
- Proficiency in SAP (Sales & Distribution, Materials Management) and Microsoft Excel (VLOOKUP, Pivot Tables, etc.)
- Strong organizational skills and a customer-first mindset
- Ability to multitask, prioritize, and work independently under pressure
- A proactive, flexible, and team-oriented attitude
Preferred Qualifications
- Bachelor’s degree or equivalent experience (5+ years in a related field)
- Background in business administration, supply chain, or accounting
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.