Specialist I, Service Operations

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's mission

We are looking for a detail‑oriented and analytically driven professional to support operational excellence through data extraction, performance analysis, and close collaboration across regions. In this role, you will help translate data into insights, ensure visibility into performance, and support planning and coordination activities that enable teams to operate effectively and at scale.
You will be responsible for monitoring KPI performance, supporting headcount planning, and coordinating the tracking of tool‑related activities across regions, helping drive consistency, transparency, and continuous improvement.

What you will be working on

Data Extraction & Analysis

  • Extract, consolidate, and analyze operational data from multiple systems and sources
  • Develop dashboards and reports to provide insights into performance trends
  • Identify gaps, risks, and improvement opportunities through data-driven analysis
  • Ensure data accuracy, consistency, and timely reporting

 KPI Performance Management

  • Monitor and evaluate key performance indicators (KPIs) across regions
  • Conduct regular performance reviews and variance analysis
  • Provide actionable insights and recommendations to improve performance outcomes
  • Partner with stakeholders to define and track performance metrics

Regional Stakeholder Engagement

  • Collaborate with teams across different regions to align on KPI targets and performance improvement plans
  • Facilitate regular discussions, reviews, and business updates with regional stakeholders
  • Ensure consistent communication and sharing of best practices across regions

 Headcount Management

  • Track and manage headcount allocation and utilization across regions
  • Support workforce planning, forecasting, and capacity analysis
  • Identify resource gaps and recommend optimization strategies
  • Monitor productivity metrics and align staffing with business demand

 Tool Installation & Qualification Management

  • Support the tracking and coordination of tool installation activities across regions
  • Extract and maintain data related to tool deployment status, timelines, and performance
  • Analyze installation and qualification data to identify trends, delays, and potential issues
  • Assist in preparing reports and dashboards to monitor tool readiness and qualification progress
  • Validate data quality and completeness for tool installation and qualification records in SHaRP (Service Headcount and Resources Planning)
  • Provide data-driven insights to support continuous improvement of deployment and qualification processes

What we are looking for

  • Bachelor’s degree in Business, Engineering, Data Analytics, or a related field
  • Minimum 3 years of experience in operations, analytics, or performance management roles
  • Strong analytical skills with proficiency in Excel, Power BI, or similar tools
  • Experience working with cross-regional or global teams
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple priorities and work in a fast-paced environment
  • Knowledge of workforce planning and operational tools is an advantage

What sets you apart

  • Data-driven decision making
  • Stakeholder collaboration and communication
  • Strategic thinking and problem-solving
  • Attention to detail and accuracy
  • Project and time management

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.