Specialist II, People Services (People Services Generalist)

As a People Services Generalist, you are part of the Global People Team, accountable for delivering high-quality HR operational support with an emphasis on HR systems enablement, reporting, and data integrity across the U.S.

You will provide frontline support through the People Team ticketing system (Halo), managing employee and manager inquiries across a wide variety of topics to deliver a high level of customer service.

You will collaborate closely with Global/Regional People Partners and Centers of Excellence to ensure consistent application of global HR processes, tools, and policies while continuously improving system workflows and data quality.

This role requires strong execution in a dynamic environment and a commitment to customer service, quality, and ongoing process improvement—specifically through system optimization, accurate transactions, and actionable people insights.

You are also responsible for supporting an exceptional onboarding experience by ensuring timely, accurate system transactions, communications, and coordination across stakeholders. In addition, you will maintain up-to-date New Hire Orientation materials, as well as coordinate and deliver orientation sessions to ensure new employees are well-informed and set up for success from day one.

You will contribute to projects aimed at enhancing global HR processes and systems and improving how HR data is leveraged for business decisions.

Key Responsibilities

People Team Ticketing & Customer Service

• Provide support through the People Team ticketing system (Halo) by triaging, researching, resolving, and/or escalating inquiries across a wide variety of HR topics.
• Deliver a high level of customer service by responding accurately and in a timely manner, ensuring inquiries are fully addressed and documented.
• Identify common inquiry themes and recommend knowledge base, process, or system improvements to reduce friction and improve resolution time.
• Meet established ticketing SLAs (response and resolution targets) while maintaining accurate case documentation and high-quality customer experience.

Onboarding

• Own key operational elements of the onboarding experience by ensuring accurate and timely HR system transactions, onboarding workflows, and communications.
• Coordinate with internal partners to ensure pre-boarding and day-one readiness, including required documentation, system access triggers, and process steps.
• Monitor onboarding completion and data accuracy, proactively resolving issues to deliver a seamless new-hire experience.
• Coordinate the creation of regionally specific Onboarding & New Hire Orientation material and partner with partners to provide feedback on global content.
• Schedule and coordinate delivery of New Hire Orientation program.

HR Systems Support & Optimization

• Serve as a primary resource for HR systems and tool support, including guidance on self-service and process navigation.
• Provide day-to-day operational support across core HR processes (e.g., onboarding transactions, policy/process guidance, cyclical people programs) with a strong focus on system accuracy and process adherence.
• Identify recurring system-related questions and pain points, translate them into process/system improvement recommendations, and partner with People Services Operations, People Partners, and COEs to implement enhancements.
• Support testing, documentation, and rollout activities for HR system changes (e.g., new fields, workflows, permissions, or process updates) to improve end-user experience and data quality.

Reporting, Analytics & Insights

• Create, monitor, and deliver people reporting and data analyses that identify trends, surface insights, and support decision-making for HR and the business.
• Develop and maintain standardized reporting outputs (dashboards, recurring reports, ad hoc analyses), ensuring definitions are clear, metrics are reliable, and reporting is reproducible.
• Partner with stakeholders to clarify reporting needs, ensure appropriate data sources are used, and improve the consistency of people metrics.

Data Integrity, Governance & Controls

• Own day-to-day activities that maintain data accuracy across people systems and tools, including auditing, identifying gaps, and driving corrective data actions.
• Establish and execute routine data quality checks (e.g., completeness, validity, consistency), and document root causes and prevention recommendations.
• Ensure global HR processes, policies, and tools are applied consistently to support business goals and compliance requirements.

Operational Excellence & Process Improvement

• Gather signals from employee & manager inquiries to drive continuous improvement of HR processes, knowledge articles, and service delivery practices.
• Contribute to cross-functional projects that improve global HR processes and systems, with an emphasis on scalability, automation, and standardization.

Qualifications

• Bachelor’s degree in HR or related field.
• Broad knowledge of HR operations methods and tools, with experience in HR Operations, HR communication, and project support.
• 2+ years of HR Operations experience with a strong emphasis on HRIS, HR processes/procedures, and data management (e.g., transactions, audits, reporting).
• Experience working with employment law and compliance considerations as they relate to HR operations and data practices.
• (Optional) Experience with U.S. immigration processes preferred.

Skills & Competencies

• Strong customer service mindset: provides accurate, prompt responses and practical solutions within guidelines.
• Strong analytical & problem-solving capabilities; able to act tactically while taking a pragmatic, results-driven approach.
• Highly organized; able to prioritize multiple demands in a fast-paced environment.
• Proactive stakeholder management; collaborates effectively across levels and functions.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy; confident working with data, tools, and systems.
• Team player with the ability to work independently; eager to learn and self-reflect.
• Comfortable in an international environment and working across global teams.