Sr. Field Process Engineer

The Snr. Field Process Engineer is the on-site process application expert in developing and improving process run on our Epitaxy tool sets at our key customer. In this role, the Snr. Field Process Engineer drives the process development projects and new product introductions with the key customer.  The Snr. Field Process Engineer is a technical bridge between the customer process development teams and the Key Product Unit (KPU).  

Accountability in this role is critical.  The Snr. Field Process Engineer is a key customer interface and must demonstrate responsibility, authority, and proper communication when interacting with the customer at all times.  Delivering customer satisfaction is a key objective of this role.

Key Responsibilities:

• On-site process development:
  • Support Customer on process and hardware development (both new development and CIP - continuous improvement projects).  Works closely with the Customer to design and conduct experiments to meet the Customer’s need (new development, CIP, troubleshooting, tool-to-tool matching). 
  • Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
  • Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
  • Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
  • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
  • Drive continuous improvement of the customer experience through team, process and support tool development.
  • Drive and manage new product installs and subsequent process development.
  • Projects manage new evaluations and ensure success of the project. 
• Process transfer: 
  • Responsible for process transfer from KPU R&D team to customer qualification site and from primary customer manufacturing facility to new greenfield fab and transfer of product knowledge to the local service organization.
  • Documents and maintains the process and hardware learnings from the development phase and develops/transfers best known methods (BKMs) to the site teams.

Competencies to be Successful:

• Well organized individual and illustrating those thoughts and translating plans into action within a matrixed environment
• Possess the ability to self-direct and prioritize among many tasks required to ensure a successful project
• Demonstrated excellence in communication (verbal and written).

Education/Experience/Skills Requirements:

• Candidates with M.S or PhD with a degree in physical chemistry, chemical engineering, electrical engineering, materials science, or physics will be considered.
• Minimum of 5-10 years and/or a combination of degree and equivalent experience of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
• Equivalent combination of education and experience for which comparable knowledge, skills and ability has been achieved in the areas of processing, developing and characterizing epitaxially deposited thin films. 
• Good knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and epitaxial deposition processes and equipment.  Preference will be given to candidates who have a demonstrated history of optimizing epitaxial deposition and process development, preferably with ASM equipment.
• Experience with advanced troubleshooting/structured problem analysis methodologies (KT/FMEA/7-step/Ishikawa diagrams/etc.)
• Strong experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
• Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
• Ability to travel up to 25%, as necessary and possibly for extended periods of time, to the Key Product Unit for training and technical engagement, as well as to other Customer sites, as needed. 
• In case of beta qualifications or escalations, additional hours and working weekends may be required.