Technical Program Manager

The Technical Program Manager (TPM) reports to the Account Manager and is responsible for supporting product line sales and customer level product satisfaction. The position supports the growth, product penetration and viability of ASM Front-End Business products worldwide.  To accomplish these responsibilities, the TPM will provide leadership within the Account Management team and work with the ASM Business Units to enable equipment sales, and pricing; process performance; hardware/software performance and product evolution. 

The primary responsibility for the Account Team is to coordinate selling ASM products (sales and upgrades), developing and maintaining relationships with, and ensuring business continuity is established and sustained for product lines at a Key Customer. Within the account team, the TPM engages at the working level with development teams, facilitating working groups and ensuring that programs stay on track per commitments.  While the primary engagement for the TPM is at a Key Customer development site(s), some work with high volume manufacturing support may be required.

The ideal candidate has an established technical background in semiconductor manufacturing equipment, communicates effectively with customer development engineers, and demonstrates an aptitude to learn the business skills to manage customer negotiations. The TPM may be asked to cover for Account Manager when absences occur, and so should be able to manage the broad range of commercial and technical items associated with the product line sales process. The role requires solid relationship skills, ability to gain the customer trust, a willingness to go the extra yard to meet customer needs.

In addition, the following responsibilities are required:

• Compliments our “safety first” culture throughout the organization.
• Primary point of contact for customer working groups, ECC management, MRM preparations.
• Ensures responsive communications with customers on status of critical projects.
• Represents the product line(s) as the point of contact and commercial interface with the customer.
• Maintains configuration specifications for equipment, and aligns with business unit stakeholders.
• Manages commercial terms for the sale of RFKs, conversion kits, ECC CIP changes in support of the account objectives.
• Manages PO processing for all equipment, RFKs, Conversion kits, working with Sales Operations and factory to ensure customer needs are met.
• Owns updates to customer equipment forecasting system & CRM as needed.
• Supports Tier 1 and Tier 2 critical NPI for relevant product line, acts as escalation conduit to business unit or Account Management.
• Supports Customer Quality to bring containment and root cause fixes for quality excursions and MQI closure.
• Supports supplier report card reconciliation, TCoO programs, productivity initiatives as needed.

Education

• BS / BA in Technical Discipline

Experience 

• 5+ years in semiconductor equipment business, ideally supporting development activities
• Project management experience preferred